Privacy Policy
Personal Data We Collect
We may collect the following personal information:
- Full name
- Email address
- Phone number
- Billing information
- Payment details (processed securely via third-party payment providers)
- Booking information
- Emergency contact information (if provided)
- Photographs or video (if taken during experiences)
We may also collect technical data such as:
- IP address
- Browser type
- Device type
- Cookies and tracking data
Purpose of Data Processing
Your personal data will be used for:
- Processing bookings and reservations
- Communicating regarding your reservation
- Providing customer support
- Issuing invoices
- Sending booking confirmations and reminders
- Improving our services
- Marketing communications (only with consent)
- Complying with legal obligations
Sensitive Data
We do not intentionally collect sensitive personal data unless voluntarily provided.
Data Transfers
We may share data with:
- Payment processors
- Booking platforms
- Accounting providers
- Government authorities if legally required
We do not sell your personal data.
ARCO Rights (Mexico)
You have the right to:
- Access your personal data
- Rectify inaccurate information
- Cancel your data
- Object to its processing
To exercise your ARCO rights, contact:
whodunit@murdermysterymexico.com
Requests must include:
- Full name
- Description of request
- Identification verification
We will respond within the timeframe required by Mexican law.
Data Security
We implement administrative, technical, and physical safeguards to protect your data.
However, no system can guarantee absolute security.
Use of Images and Media
Photographs or videos taken during experiences may be used for promotional purposes unlessyou request otherwise in writing.
Cookies
Our website uses cookies to:
- Improve user experience
- Analyze traffic
- Track marketing performance
You may disable cookies via your browser settings.
Changes to This Policy
We reserve the right to modify this Privacy Policy at any time. Updates will be published on this page.
Contact Information
Murder Mystery Mexico, S.A. de C.V.
Cozumel, Quintana Roo, Mexico
Email:
whodunit@murdermysterymexico.com
Website:
https://murdermysterymexico.com