Terms and Conditions
Company Information
This website is operated by:
Murder Mystery Mexico, S.A. de C.V.
Cozumel, Quintana Roo, Mexico
Booking Terms
- All reservations are subject to availability.
- Full payment may be required to confirm booking.
- Prices are listed in [USD or MXN — specify clearly].
- We reserve the right to refuse service.
Cancellation Policy
- Cancellations made 120+ hours before event: Full refund
- Cancellations within 120 hours: Non-refundable
- No-shows: Non-refundable
Company reserves the right to cancel due to weather, safety concerns, or minimum participant requirements.
Participation & Liability
By participating, you acknowledge:
- You are voluntarily participating in a walking outdoor activity.
- You assume responsibility for personal safety.
- Murder Mystery Mexico is not liable for injuries, losses, or damages except as required by law.
Participants must follow instructions provided by hosts.
Health & Fitness
Participants should be physically capable of light walking activity.
Guests with medical conditions should assess suitability before booking.
Intellectual Property
All content on this website, including:
- Game materials
- Scripts
- Puzzles
- Logos
- Text
- Images
are the property of Murder Mystery Mexico, S.A. de C.V.
Unauthorized reproduction is prohibited.
User Conduct
You agree not to:
- Disrupt experiences
- Harass staff or participants
- Reproduce or share proprietary game materials
- Use the website for unlawful purposes
Limitation of Liability
To the fullest extent permitted by law, the Company shall not be liable for:
- Indirect damages
- Lost profits
- Travel disruptions
- Cruise schedule changes
Governing Law
These Terms shall be governed by the laws of the United Mexican States.
Disputes shall be resolved in Quintana Roo, Mexico.